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SOHO & SOHO CRM for greater customer awareness

Telcos are stuck between wanting to know the customer and not wanting to deal with the customer.

CRM (Customer Relationship Management) is the tool that best helps telcos to bridge this divide. CRMs are created to take care of their customers. Not just to care for them, but also to meet them, understand them and develop rapport with them. It’s also the important convergence point where data can be collected and analysed to better understand customers across their entire journeys with the telcos.

SOHO & SOHO Telecom Network Inventory includes

  • Physical devices (switches, routers, multiplexers, modems, cards, splice cases, splitters / combiners, storage arrays and much more)

  • Logical and virtual infrastructure (virtual machines, firewalls, load balancers and more)

  • Containment (buildings, rooms, racks, ducts, pits, towers, poles and more)

Our values

People are front and centre of our business.  We believe the key to success is not the software  itself but employees who create it, customer who use it and telecom stakeholders who benefit from it. Awesome projects are delivered by awesome teams. Our team is composed of talented individuals and skilled team players ready to combine their abilities to deliver best-of-breed solutions  In this way the people most important to us – our customers – benefit.

SERVICES

Services

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Service order generation

  • The user specifies what service should be delivered, when and to what location
    SunVizion supports all possible ways of order generation:

    • by external CRM systems (via API),

    • by customer service office

    • by the client himself via a dedicated portal.

  • The order is validated by the system with the usage of business rules regarding the completeness, correctness and consistency of the data entered and the parameters provided

  • The order is initiated

Field Service Activation & Provisioning

  • SOHO & SOHO designs the required service order by creating the service instance and automatic assignment of network resources necessary to provide the service

  • The process responsible for orchestration of all tasks related to service activation is started: individual work orders related to activation of the service may be sent to field teams (using the SunVizion Workforce module) or they can be sent automatically to external provisioning systems.

Service design

  • SOHO & SOHOstarts automatic feasibility check: the system detects the possibility of connecting the client to the network or connecting two locations with each other; SunVizion not only checks if there are required physical resources in the network, but also verifies network capacity required to provide a service

  • Availability of network resources necessary to provide the service is checked (with the use of Resource Inventory)

  • Instances of customer facing services and resource facing services (using the Service Inventory & Service Catalog) are created

  • System indicates which network resources are necessary to provide the service.

Get in Touch

SOHO & SOHO LTD

Company number 11519332

62 Frith Street, Soho, London, United Kingdom, W1D 3JN

+44 20 8723 9009

Mailto:info@sohoandsoho.uk

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